When a verified fix lands, what closed-loop remediation practice should the issue workflow enforce?
Select an answer to reveal the explanation.
Short Explanation
Closing the loop means the real record and the ticket both move when the fix is verified. Update the system of record and close the DQ issue together. Fixes that live only in trackers or spreadsheets never finish the job.
Full Explanation
Closed-loop remediation couples verified correction in the system of record with issue-status updates so inventories stay truthful. Closing tickets without repairing authoritative data, or repairing data without closing and verifying issues, breaks the management loop. Workflows should require verification evidence before dual update of record and issue state. That discipline prevents phantom progress in either system.