Root-cause analysis on wrong fee codes finds training gaps and ambiguous UI labels—not a database constraint bug. What should the team conclude?
Select an answer to reveal the explanation.
Short Explanation
Sometimes the database is fine and the form label reads like a riddle. Root cause can land on training gaps or ambiguous UI—not every defect is a schema bug. Fix the people and interface paths when that is what RCA finds.
Full Explanation
Root-cause analysis follows evidence wherever it leads, including training, process, and user-interface design. Misattributing every defect to database bugs wastes remediation effort and leaves human-factor causes untouched. Accepting non-technical causes enables fixes such as clearer labels, guidance, and role-based training. Mature DQ management treats those outcomes as first-class results.