A parks department dashboard looks correct until staff learn that 'open work orders' intentionally excludes closed-but-unverified jobs by documented business rule. How should an information manager classify this situation?
Select an answer to reveal the explanation.
Short Explanation
Sometimes the filter is a recipe, not a bug—the kitchen meant to leave those items out. Documented business rules are expectations, not accidental defects. Call it a rule mismatch only if the rule itself is wrong for the decision, not if the data followed the rule.
Full Explanation
Data quality assessment must separate documented business rules from unintended defects. If 'open work orders' excludes closed-but-unverified jobs by design, the metric may be operating as specified even when consumers misunderstand it. Clarifying expectations prevents mislabeling compliant behavior as a DQ failure.