A township finance lead assumes poor data quality is always caused by careless clerks. What should an information manager emphasize instead?
Select an answer to reveal the explanation.
Short Explanation
Blaming only the clerks is like blaming the driver for every flat tire when the roads and the tires are also broken. Process gaps, brittle systems, and bad design create defects too. A fair root-cause view looks beyond keystrokes.
Full Explanation
Data quality defects commonly arise from multiple root-cause classes including human error, unclear processes, application constraints, and poor data design. Assuming clerks alone are responsible obscures systemic fixes such as clearer definitions, better interfaces, and controls at capture. Effective DQ management investigates cause classes, not scapegoats.