Finance, sales, and service each use a different definition of “active customer,” breaking executive metrics. What should governance do?
Select an answer to reveal the explanation.
Short Explanation
Three “active customer” definitions are three different movies with the same title. Escalate the fight to a body that can pick one enterprise meaning—or your dashboards will keep arguing with each other.
Full Explanation
Conflicting definitions of critical business terms are governance work items, not catalog trivia. Decision rights should escalate disputes to an authoritative body that publishes a single enterprise meaning or formally managed variants. Leaving conflicts unresolved undermines trust in metrics and shared data products.