Stewards escalate issues ad hoc because no path from steward to domain owner to council is defined. What governance design element is missing?
Select an answer to reveal the explanation.
Short Explanation
Without a ladder, every issue becomes a hallway debate or a forgotten inbox. Spell out steward → owner → council so decisions actually land. Escalation paths are decision rights with directions.
Full Explanation
Decision-rights design includes who decides and how unresolved issues move upward. Undefined escalation leaves stewards without authority and owners/councils without a structured intake of conflicts. Help-desk tickets or vendor lines do not settle business definition disputes; removing stewards removes the first line of issue management. Document and socialize the path as part of the operating model.