Program metrics celebrate how many policies were published, ignoring adoption and defect trends. What measurement shift should leadership make?
Select an answer to reveal the explanation.
Short Explanation
Counting PDFs on the share drive is like counting cookbooks while the kitchen stays dirty. Track whether people follow the rules and whether defects and risk actually drop. Outcomes beat vanity stacks.
Full Explanation
Mature DG measurement focuses on behavioral adoption, data quality and issue trends, exception volumes, and risk reduction—not document production volume. Vanity metrics encourage publishing without change management. Ignoring metrics entirely or scoring charter length also fails to guide the program. Leaders should align scorecards to outcomes that justify continued sponsorship.