A civic transformation program is planning architecture change by listing vendor replacements year by year. What planning approach better supports durable outcomes?
Select an answer to reveal the explanation.
Short Explanation
Buying a new badge on the laptop is not the same as fixing the capability. Plan around what licensing, inspections, or benefits must do—and the information that enables them—not only which brand replaces which.
Full Explanation
Capability-based architecture planning orients investment around business and civic outcomes, information products, and operating model changes. System-replacement roadmaps alone often swap platforms without resolving duplication, ownership, or interoperability gaps. Framing work as capabilities and outcomes keeps architecture aligned to service improvement and reduces brand-driven thrash.