A library RFID project is funded so staff can stop stamping cards and spend more time on advisory services. How should the team describe the project’s role?
Select an answer to reveal the explanation.
Short Explanation
RFID isn’t just shiny tags—it’s the capability that frees staff from stamping cards so they can advise patrons. The project delivers the enabler; the operational change is the point of the investment.
Full Explanation
Projects often deliver capabilities that enable subsequent operational change. RFID implementation provides the technical means for staff to move from card-stamping to advisory work. Treating the effort as hardware-only or as a mere operations ticket understates that enabling role; the project does not eliminate the need to manage the people-side transition.