A 311 call center stores citizen-to-agent conversations and free-text request notes for later analysis. Which source class does that primarily represent?
Select an answer to reveal the explanation.
Short Explanation
A caller talking to an agent is people talking to people—even if phones and tickets sit in the middle. Those chats and notes are person-to-person source material for analytics. Do not shove them into the pure sensor bucket.
Full Explanation
Source typology in Big Data commonly distinguishes person–person, person–machine, and machine–machine communications. 311 conversations and free-text requests are human-to-human exchanges recorded as data. They differ from pure M2M telemetry and from click-only P2M interactions. Correct classification guides later tooling and privacy expectations.