Quiz 14 Question 3 of 20

A university portal uses Amazon Cognito user pools federated to on-premises Active Directory for student logins. After an AD trust change, students report invalid-token and refresh failures, helpdesk sees Cognito authentication errors but no clear cause, and admins changed app client settings recently. Directory sync appears stale. Which troubleshooting sequence should the engineer follow to diagnose the federated authentication failures?

Select an answer to reveal the explanation.

Motivation