A city splash-pad desk now sends lightning-closure notices faster, but several name the wrong reopen hour and caregiver callbacks explode. Cycle time improved; rework and complaint cost rose. How should the leader judge the return?
Select an answer to reveal the explanation.
Short Explanation
Faster lightning-closure notices with the wrong reopen hour are not a win. Quality-adjust the ROI: rework, callbacks, and safety risk can erase the minutes saved. A faster false hour is not successful automation.
Full Explanation
Speed is only half of return. Wrong public notices create callbacks, refunds, and safety risk that can exceed the minutes saved. Leaders should net rework and risk against cycle-time gains. A faster false reopen hour is not a successful automation.