A county bookmobile office drafts two hundred weekly stop-change notes with a model, then a coordinator rewrites each note for ten minutes. The usage bill looks cheap. What should the leader include in the return calculation?
Select an answer to reveal the explanation.
Short Explanation
A cheap token bill can hide ten minutes of rewrite on every stop-change note. Include human review, rework, and exception handling in total cost of ownership. Cutting review to make the spreadsheet look better is a risk transfer, not a return.
Full Explanation
Total cost of ownership includes the people who read, correct, and handle exceptions after a draft appears. A cheap usage invoice can hide expensive review. Leaders should add that labor before they call the pilot a bargain. Cutting review to make the spreadsheet look better is not a return; it is a risk transfer.