A municipal campground reservation window frees six clerk hours a week after a generative tool drafts inbound-stay notes. Headcount stays the same, and the extra time is not reassigned. Finance asks where the return is. What should the leader report?

Freed hours become a return only when they are cashed as a real reduction, reallocated to other work, or used for new work the office could not do before. An unchanged roster that simply sits idle leaves the usage cost without an offset. Leaders should name the redeployment plan before they call the result ROI. Speed on a note is not the same as a booked saving.