Operators type /fail-over in a group Webex ops space without @mentioning the municipal bot. The bot’s messages:created webhook never fires for that traffic. Why?
Select an answer to reveal the explanation.
Short Explanation
In a crowded group room the bot is not a silent stenographer—it only “hears” when called by name. Mention the bot in group ChatOps commands. A 1:1 space is the quieter exception.
Full Explanation
In group Webex spaces, bots are not silent transcript readers: messages:created deliveries for the bot occur when it is mentioned, and listing messages as the bot typically needs mentionedPeople=me. Direct 1:1 spaces behave differently. ChatOps command design in group ops spaces must @mention the bot so the constructed webhook path fires.