Global Support Services asks 311 staff to upload a Horizon support bundle. Which resource tells the associate how to collect it?
Select an answer to reveal the explanation.
Short Explanation
Support asked for a labeled box, not a junk-drawer zip. Intelligence and NSX exports are the wrong factories, and screenshots are not a Horizon bundle. Docs and Knowledge Base tell you how to gather what GSS requested.
Full Explanation
Official documentation or Knowledge Base steps tell the associate how to collect a Horizon support bundle when Global Support Services asks 311 staff for one. Those steps name supported utilities and expected contents so the upload is usable for analysis. 311 escalation templates should embed the Doc link for the collection utility so night-shift staff do not invent Temp-folder archives under deadline pressure. A random Temp-folder zip of screenshots is not a Horizon support bundle and wastes escalation time. Workspace ONE Intelligence is an analytics platform, not the log collector for Horizon Agent or related Horizon components. NSX Manager exports of Distributed Firewall rules may help network cases later but are not the Horizon bundle GSS requested. Exam caveat: Support-bundle questions test whether candidates use documented collection rather than improvised file grabs. Operational check: Follow Docs or Knowledge Base to run the supported Horizon log-collection utility on the affected component, verify the bundle contents, and upload that artifact to GSS instead of ad-hoc screenshots. GSS turnaround improves when the uploaded artifact matches the documented bundle format instead of a screenshot collage.