Global Support Services asks 311 staff to upload a Horizon support bundle. Which resource tells the associate how to collect it?
Select an answer to reveal the explanation.
Short Explanation
Support asked for a labeled box, not a junk-drawer zip. Intelligence and NSX exports are the wrong factories, and screenshots are not a Horizon bundle. Docs and Knowledge Base tell you how to gather what GSS requested.
Full Explanation
Official documentation and Knowledge Base articles include supported procedures for collecting Horizon support bundles and logs that Global Support Services requests. Ad-hoc Temp-folder archives omit required files and formats. Workspace ONE Intelligence and NSX Manager do not collect Horizon Agent support bundles. Resource awareness on this exam includes knowing those official gather steps exist before improvising.