Two civic tickets land at once: how Horizon entitlements work, and error 12345 after a 2103 upgrade. How should the associate match resource type?
Select an answer to reveal the explanation.
Short Explanation
Owner's manual versus recall notice: Docs explain how entitlements are supposed to work, and KB tracks a numbered post-upgrade fault. Swapping those classes, or grabbing Boxer or NSX logs, misses the match. Pair the how-it-works ticket with documentation and the error ticket with Knowledge Base.
Full Explanation
Product documentation describes expected behavior such as Horizon entitlements. Knowledge Base articles address known issues and error codes, including post-upgrade symptoms. Tech Zone is the usual home for reference architecture, not a single error string, and Boxer or NSX tools are the wrong product family for these Horizon tickets. Associates should match civic tickets to resource type, not to the first log they already have open.