A city customer-service class includes a video of a hostile resident at the counter. On the municipal VPN the file stutters and will not play. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
A stuttering clip is like a cracked loudspeaker at a town hall—nobody learns from the static. Swap in stills and talk through the hostile-resident moment so the lesson still lands. When the preferred medium dies, substitute; do not worship the file.
Full Explanation
Instructional media includes substituting when a preferred medium cannot play because of bandwidth, VPN, or similar limits. A hostile-resident video that stutters on the city network fails as instruction even if the file is official. A still-frame sequence with facilitated discussion preserves analysis of the encounter. Looping the broken stream or canceling the module does not recover the learning objective.