During assessor training the instructor repeatedly mispronounces "cadastral," a term staff must use on the job. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
If the trainer cannot say cadastral right, the new assessors will not say it right at the counter. Fix the pronunciation and use the city's word. Vocabulary is part of the job, not extra credit.
Full Explanation
Communication skill includes correct pronunciation, grammar, and syntax for the content. Assessor staff must use cadastral with residents and in records; modeling the wrong sound trains the wrong term. Slang and nicknames do not substitute for the city's vocabulary. Accurate language is part of instructor credibility and of workplace transfer.