A headset fails during a 911 CAD class for dispatchers. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
A dead headset is a defect ticket, not a roast of city IT. Grab the backup, keep the CAD lab moving, and report the problem. Dispatchers need the skill, not a complaint session.
Full Explanation
Instructors avoid criticizing tools and keep a positive atmosphere when equipment fails. A broken headset in a 911 CAD class is handled with a backup and a defect report, not ridicule of IT. Canceling the lab or shouting over broken audio does not restore instruction. Tool problems are managed; tools and colleagues are not mocked.