A recreation clerk says waitlist overrides in the new registration system "feel unfair to families." What active-listening move should the instructor make before answering?
Select an answer to reveal the explanation.
Short Explanation
A lunch-counter repeat-back—"so that's no onions, extra pickles"—is active listening in a paper hat. Repeat the waitlist worry in your own words so the clerk knows you heard it, then answer. Jumping to policy, shutting the comment down, or putting it to a vote skips that step.
Full Explanation
Active listening requires acknowledging and understanding a contribution before responding. Paraphrasing the waitlist-override concern confirms the instructor heard the meaning, not just the noise. Immediate policy dumps, agenda shutdowns, and peer votes skip acknowledgment and can chill further questions.