After a utility billing sandbox, a supervisor says the clerks seemed confident. The instructor has no sandbox scores. What should the instructor do?
Select an answer to reveal the explanation.
Short Explanation
Confident and correct are not twins. If nobody checked the sandbox, you do not know whether the bills would post. Get the work evidence; a smile is not a score.
Full Explanation
Subjective impressions such as apparent confidence are allowed but insufficient alone. Instructors must also gather objective information on knowledge and skill transfer. Sandbox accuracy supplies that evidence. Passing the roster on confidence, skipping the work sample, or swapping in a personality inventory fails the objective-plus-subjective requirement.