After a utility billing sandbox, a supervisor says the clerks seemed confident. The instructor has no sandbox scores. What should the instructor do?

After a utility billing sandbox, a supervisor’s comment that clerks seemed confident is insufficient; the instructor must gather sandbox evidence of correct work because confidence comments are not enough by themselves. Evaluation needs performance artifacts aligned to the billing objective. Recording a pass for the roster on confidence alone fails evidence requirements. Skipping objective checks because confidence predicts transfer fails measurement integrity. Replacing the billing objective with a personality inventory fails domain relevance. Exam caveat: confidence may supplement, never replace, correct-work evidence. Operational check: pull sandbox score reports or reviewed screenshots of required billing fields, reconcile them to the objective checklist, note confidence as secondary context only, and certify readiness only where entries are correct. Utility billing clerks who only "seem confident" may still mis-post charges; sandbox evidence of correct work must be gathered before any roster pass, with supervisor confidence treated as context rather than proof. Keep the civic standard visible on the rubric so every rater and learner sees what "met" means. File the evidence with the course record under the city’s retention schedule.