Leadership wants one county-wide MTTR target for both 911 CAD and a library kiosk. How should the analyst set expectations?
Select an answer to reveal the explanation.
Short Explanation
A 911 outage and a quiet library kiosk are not the same fire. Use Asset and Identity criticality to tier MTTR: public safety gets a tiny target, the kiosk does not. One county-wide number pretends those assets are equal.
Full Explanation
Analyst performance metrics should reflect civic impact. Asset and Identity priority and category tell Enterprise Security which systems are 911/PSAP-class versus a library kiosk, so MTTR (and related) targets can be tiered. A single county-wide number under-protects public safety or over-penalizes low-impact assets. Removing A&I priority erases the enrichment that supports that distinction.