The municipal SOC defines MTTR as starting at detection and ending when the threat is contained. A parks kiosk sat undetected for six days and was then isolated in 45 minutes. Which statement about MTTR is correct?
Select an answer to reveal the explanation.
Short Explanation
They spotted it and had the kiosk isolated in 45 minutes—that is MTTR under the city's definition. The six days of blindness is MTTD (and it inflates dwell). Do not mash those clocks into one number.
Full Explanation
When a civic SOC defines MTTR as starting after detection and ending at containment or resolution, the parks-kiosk MTTR is the 45-minute isolate window. The six undetected days belong to MTTD and contribute to dwell; they are not added into that MTTR figure. Help-desk complaint time is not the official start unless that complaint is how detection occurred. Consistent local definitions keep MTTD, MTTR, and dwell from being used interchangeably.