A city's public-safety civilian hiring still requires paper applications in person at headquarters during weekday business hours, and night-shift candidates never appear. What should the CHRO treat as the sourcing problem?
Select an answer to reveal the explanation.
Short Explanation
If the only door is open while the best candidates are at their other job, that was never a sourcing strategy—it was office hours. Opening the door online and after hours is the equity move, not another flyer.
Full Explanation
Application access is part of sourcing strategy. Requiring weekday, in-person filing systematically excludes people who already work shifts—the labor market public-safety civilian roles often need. Changing channel and hours is a yield and equity intervention, not a records-desk courtesy. Exam reading level, residency bonuses, and background SLAs may matter later, but they do not explain a pool that cannot physically apply.