A township strategic plan scores facilities and millage but lists no people outcomes. The CHRO wants service continuity and critical-role coverage treated as plan-level measures rather than HR-department scorecard items. What should the CHRO propose to the township board?
Select an answer to reveal the explanation.
Short Explanation
If the township only scores buildings and tax, people disappear from the scoreboard. Service continuity and critical-role coverage are not HR hobbies — they are how residents still get plows and permits. Put a few workforce outcomes on the plan itself, not just in an HR appendix.
Full Explanation
Workforce outcomes can be organizational-strategy measures, not only HR-department KPIs. A plan that tracks facilities and millage but ignores coverage treats people as an afterthought even when service delivery depends on them. A small set of plan-level measures — service continuity and critical-role coverage — makes workforce health visible to the board. Replacing fiscal measures or waiting for a new HRIS either overcorrects or postpones the strategy conversation.