After the business-license team adds test automation, flow time drops because fewer items bounce back from verify. Leadership still asks for a count of tools purchased. How should the SM/TC justify the quality investment?
Select an answer to reveal the explanation.
Short Explanation
Buying more wrenches is not the same as the faucet actually flowing. The license team already has the proof: work is not bouncing back from verify, so residents get licenses sooner. That flow drop is the trophy—not a shelf of unused tools.
Full Explanation
Built-in Quality is justified when it improves flow, typically by reducing rework and wait in verification. The business-license team's shorter flow time and fewer returns from verify are the evidence the investment worked. Tool-count trophies, one-framework-per-license-type sprawl, and restoring a busy manual column optimize appearance rather than flow. The SM/TC should coach leadership to read quality through flow measures, not through a catalog of automation products.