Housing-maintenance leadership asks how fast the team is and hears only story-point velocity. What measure should the SM/TC introduce for a permit-to-fix slice?
Select an answer to reveal the explanation.
Short Explanation
Story points say how heavy the backpack looked, not how long the walk took. Residents feel permit-to-fix elapsed time. That clock is flow time.
Full Explanation
SAFe flow time measures elapsed time from when work starts until it is done, which answers “how fast” for a permit-to-fix slice. Story-point velocity is a planning capacity signal, not a resident-facing speed measure. Inflating point scales, tracking individual hours, or counting meetings does not expose wait time. The SM/TC introduces flow time so leadership can inspect actual duration rather than point theater.