The 311 team's Innovation and Planning iteration is hijacked by production firefighting that was predictable. How should the Scrum Master / Team Coach treat that?
Select an answer to reveal the explanation.
Short Explanation
Predictable 311 fires parked in IP are not emergencies; they are a junk drawer. Real interrupts happen, but chronic overflow is a flow problem. Fix the pipeline instead of stealing the buffer every PI.
Full Explanation
IP may absorb genuine unplanned support, but it is not a planned junk drawer for work the team already knew would overflow. Predictable firefighting is a flow, WIP, or policy problem the Scrum Master / Team Coach should surface. Accepting IP as overflow, freezing the backlog, or creating a permanent IP firefighting crew all steal innovation, learning, and Inspect and Adapt time. Fixing team flow protects IP for its intended purposes.