After three 311-request-system retrospectives, the coach pastes notes into a model and presents the “top three experiments” as decided. What is required instead?
Select an answer to reveal the explanation.
Short Explanation
A model can sort 311 retro sticky notes into piles. Picking which experiment the team will actually run is still a human vote. “The chatbot decided” is how improvement work loses the room.
Full Explanation
After 311-request-system retrospectives, AI may cluster themes, but the team must still select the improvement experiments. The coach who pastes notes into a model and presents the "top three experiments" as decided has crossed from decision support into replacing self-management. Responsible AI use stops at clustering and summarization; Inspect and Adapt choices stay with the people who will run the experiments.
Accepting the model's ranked experiments as binding fails because selection is part of team ownership and cannot be outsourced to a ranking. Hiding retrospective notes and implementing only experiments the coach prefers fails because it is coach authoritarian practice wearing an AI mask. Replacing retrospectives with the model's experiment list and canceling the human event fails because empiricism requires the team's conversation, not a digest alone.
Exam caveat: administrative clustering is encouraged; automated decision-making for improvement work is not. Operational check: allow AI to group 311 retro themes for readability, display clusters to the full team, facilitate an explicit team vote or consensus on experiments, and record owners and checks for those human-chosen improvements.