Stakeholders praise the county elections-systems coach for keeping every clerk “100% busy.” How should the coach reframe success?
Select an answer to reveal the explanation.
Short Explanation
A packed calendar is not the same as ballots that work. Full clerks with stuck flow is a traffic jam, not a win. Measure whether election value moves, not whether everyone looks busy.
Full Explanation
Advanced Scrum Master / Team Coach success is enabling value delivery and flow, not maximizing individual utilization. One-hundred-percent busyness typically increases queues, multitasking, and delay on elections work. Scoring idle minutes or replacing flow measures with a busyness dashboard doubles down on the same theater. The coach should reframe stakeholder praise toward outcomes citizens can use.