Owners asking "can you move my Thursday visit" are sometimes routed to the "Lab Result Follow-Up" topic instead of "Appointment Management." Both topics' classification descriptions mention "visit" and "next steps." What is the best fix?
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Short Explanation
If two signs over two doors both say roughly "go here for visit stuff," people are going to walk into the wrong room. Rewrite the signs so each one only describes the room behind it.
Full Explanation
Misclassification caused by overlapping vocabulary between two topics' classification descriptions is fixed by tightening the language in each description so it distinctly and concretely describes that topic's own job, ideally anchored with example phrasing specific to appointment rescheduling on one side and lab-result follow-up on the other, so the reasoning engine has a clear signal to separate them. Merging the topics throws away a real distinction the business needs, since appointment management and lab-result follow-up trigger completely different actions and data, and it does not actually solve the underlying ambiguity, it just hides it inside one bigger, messier topic. A guardrail on the lab-results topic refusing to discuss visits treats a routing problem as a behavioural restriction; even if it stopped this specific complaint, the deeper cause, ambiguous classification descriptions, would keep causing other misroutes for other phrasings. Deleting the lab-results topic based on usage frequency abandons a legitimate business capability instead of fixing the actual defect, and usage volume has no bearing on whether a topic is correctly classified.