The group wants an internal tool, available only to authenticated staff inside Salesforce, that lets a receptionist ask "which exam rooms are free at the Riverside clinic in the next hour" and get an answer drawn from internal scheduling data. Which agent type fits this requirement?

Employee agents are built for internal, staff-facing use cases: authenticated employees asking questions about internal operations, like room availability or scheduling capacity, using data and actions scoped to internal tools rather than customer interaction. That matches this scenario exactly, since the receptionist is internal staff and the question concerns internal clinic operations, not a pet owner's case or a sales motion. Calling this a Sales agent stretches the term past its actual purpose; Sales agents are oriented around Sales Cloud objects like Leads and Opportunities and sales-motion tasks, and exam-room capacity has no natural home there. Calling it a Service agent is the closest-looking trap because "answering a question" sounds generic enough to fit any agent, but Service agents are purpose-built for customer service interactions, typically Case-centred and often customer-facing, which does not describe an internal capacity lookup for staff. Agent type is a real, consequential configuration choice, not cosmetic labelling: it shapes the available standard topics and actions and the intended security model, so treating it as interchangeable is wrong on this exam.