Only neighborhood-association presidents attend the public-health portal's monthly forum. Clinic data shows most users are shift workers who never come to meetings and struggle with after-hours appointment search. What should the Product Owner do?

Inclusive customer engagement is a Product Owner accountability under Stakeholders and Customers. Meeting regulars are a biased sample; the Product Owner should add channels that reach quieter users whose outcomes the Product Goal names. Treating attendance as the sample, letting presidents write acceptance criteria, or waiting for silent users to volunteer all entrench the loud-stakeholder problem.