The permit-help desk's ticket volume is dominated by where-is-my-inspection messages. Stakeholders want the Product Owner to order a bigger ticket-queue interface because volume is the metric. What should the Product Owner do?
Select an answer to reveal the explanation.
Short Explanation
A pile of where-is-my-inspection tickets is not a request for a bigger inbox. It is people trying to do a job: know when the inspector is coming. Count the tickets, sure—but order the product around the job underneath.
Full Explanation
Ticket volume is a lagging complaint signal, not a definition of value. The Product Owner should sample underlying jobs-to-be-done—here, transparent inspection status—and order backlog items that complete that job. Expanding the inbox, auto-closing tickets, or waiting on staffing treat the symptom queue as the product strategy. Deeper customer understanding changes what gets built.