Internal cross-charges bill parks and public health by the ticket, so each department hoards a local app instead of sharing a citizen-identity product. What should the Product Owner flag?
Select an answer to reveal the explanation.
Short Explanation
If every kitchen gets billed every time it borrows salt, nobody shares salt and the city buys three shakers. Cross-charging that punishes a shared identity product is an incentive bug. Flag it as a portfolio problem, not as a reason to hide work in a drawer.
Full Explanation
Incentives are part of portfolio design. Ticket-level cross-charges that make collaboration look expensive drive local apps and duplicate Unrealized Value work. Secret builds and extra Product Owners for invoice fights do not fix the system. The Product Owner should make the misalignment transparent so finance and leadership can change the incentive or accept the local-optimization tax.