A city contract references a Microsoft service level agreement with an uptime percentage for covered cloud services. What can apply if Microsoft misses that commitment?
Select an answer to reveal the explanation.
Short Explanation
An SLA is a promise about how available the service should be. If Microsoft misses a covered promise, the usual contractual bandage is service credits—not free licenses for every resident.
Full Explanation
Service level agreements define availability commitments for covered Microsoft cloud services. When Microsoft misses validated SLA terms, service credits are the typical contractual remedy described at fundamentals depth. SLAs do not auto-grant citizen licenses, disable Conditional Access, or force same-day on-premises migrations.