A utilities call center needs softphone and telephony features integrated with Microsoft Teams so agents can place and receive calls without a separate phone system. Which Microsoft 365 capability should the city choose?
Select an answer to reveal the explanation.
Short Explanation
Think of Teams Phone like plugging a desk phone into the same hub the agents already live in. Softphone and PSTN-style calling sit inside Teams instead of a second console. The call center keeps chat, presence, and voice in one place.
Full Explanation
Teams Phone brings cloud telephony and softphone capabilities into Microsoft Teams so organizations can place and receive calls without a separate traditional PBX for that workload. Exchange Online covers email and calendaring, Stream covers video, and OneDrive covers personal files—none of those deliver integrated Teams voice calling. At MS-900 describe depth, name Teams Phone when the scenario needs telephony inside Teams.