Tailwind Toys is launching a customer-facing multi-agent shopping assistant. Responsible AI and HAX (human-AI experience) requirements include: users must understand when AI is acting, high-impact returns/refunds need human confirmation, and the system must avoid dark patterns that pressure purchases. Which architectural controls best satisfy these requirements?
Select an answer to reveal the explanation.
Short Explanation
HAX and responsible AI are design controls, not afterthoughts. Option C is the package: disclose AI, confirm high-impact refunds/purchases, offer human escalation, and forbid dark-pattern urgency in behavioral guidelines. Hiding identity and auto-refunding (A) is the opposite. Correlation IDs alone (B) do not help customers. Stripping all tools (D) dodges product needs instead of governing them.
Full Explanation
AI-500 requires designing controls for human-AI experience and responsible AI principles inside multi-agent solutions. Option C implements transparency, constrained autonomy for high-impact actions, human escalation, and explicit behavioral guardrails against manipulative patterns.
Option A violates transparency and user control and introduces harmful persuasion patterns.
Option B fails customer-facing transparency; internal telemetry identifiers are not a substitute for understandable AI disclosure and control affordances.
Option D avoids risk by removing capability rather than designing safe capability — usually unacceptable when business value depends on actions.
Exam tip: High-impact tools + customer UX ⇒ disclosure, confirmation, escalation, and policy-bound personas.