A 311 resident-services desk needs to classify and protect council executive packets with Microsoft Purview capabilities. Which family fits?

A 311 resident-services desk that needs to classify and protect council executive packets with Microsoft Purview capabilities should use Microsoft Purview Information Protection for classification and protection labeling. Information Protection covers sensitivity labels, protection/encryption actions tied to labels, and related classification so executive packets can be marked and protected as they move through Microsoft 365.

Microsoft Purview Data Loss Prevention detects and acts on sensitive content in motion or at rest; it is not the classification and labeling family that marks council executive packets with sensitivity labels. Microsoft Purview Communication Compliance monitors communications for policy violations such as harassment; it does not classify or apply protection labels to documents. Microsoft Purview Insider Risk Management watches for risky insider activity patterns; it is not the capability that applies sensitivity labels and protection to the packets themselves.

Exam caveat: Purview Information Protection is the labeling/protection family; DLP, retention, and insider risk are related but distinct. AB-900 items that say “classify and protect” point to Information Protection, not lobby settings or anonymous sharing.

Operational check: Define sensitivity labels for council executive packets, publish label policy to 311 and clerk audiences, train staff to apply labels, verify encryption/permissions behave as designed, and sample packets in SharePoint/Outlook to confirm labels persist before broader rollout.