Tailspin Toys wants Microsoft 365 Copilot to be able to search and retrieve information from their on-premises ServiceNow knowledge base when responding to user queries. The administrator needs to make this data available to Copilot without migrating the data to Microsoft 365. What should the administrator configure?
Select an answer to reveal the explanation.
Short Explanation
You use Microsoft Graph connectors like translation cables—they let Copilot 'speak' to external systems by indexing that content into the Microsoft Graph. Once indexed, Copilot can search ServiceNow just like it searches SharePoint. You don't need to migrate the data.
Full Explanation
Microsoft Graph connectors (configured as Copilot connectors in the Microsoft 365 admin center) allow organizations to index content from external data sources—including on-premises systems like ServiceNow, Confluence, SAP, and others—into the Microsoft Search index. Once indexed, this content becomes available to Microsoft 365 Copilot when it performs retrieval-augmented generation, allowing it to surface answers from ServiceNow knowledge articles alongside native Microsoft 365 content. Administrators configure and manage these connectors in the Microsoft 365 admin center under Settings > Search and intelligence > Data sources, and can then expose them as Copilot connectors. Microsoft Entra Application Proxy is used to publish on-premises web applications so users can access them through Entra ID. While it enables remote access to on-premises apps, it does not index content into the Microsoft Graph or make data available to Copilot. The Logic Apps workflow that syncs ServiceNow articles to a SharePoint document library daily would technically make the data available to Copilot since SharePoint content is indexed, but it requires ongoing synchronization logic, introduces data duplication, and may create compliance issues with data residency and version management. It is not the recommended or purpose-built approach. The Microsoft Defender for Cloud Apps connector for ServiceNow to enable real-time session monitoring is used to gain visibility into and apply governance policies to ServiceNow usage. It does not make ServiceNow content available to Copilot for response generation. Exam tip: When a question asks how to make external or on-premises content available to Microsoft 365 Copilot without migrating the data, the answer is Microsoft Graph connectors (Copilot connectors). This is the purpose-built integration path for extending Copilot's knowledge to third-party systems.