An agent has both a SharePoint policy library and uploaded FAQ PDFs that sometimes overlap. Users get conflicting answers. What is a sound governance approach?
Select an answer to reveal the explanation.
Short Explanation and Infographic
Conflicting knowledge is two managers giving opposite orders. Pick an authoritative source per subject, retire stale PDFs, and instruct the agent which source wins.
Full explanation below image
Full Explanation
RAG quality depends on corpus hygiene. Overlapping stale content causes conflicting grounded answers.
Option A is correct.
Options B–D worsen trust and compliance.
Exam tip: Knowledge governance is part of agent quality, not optional polish.