Analytics show one topic with high trigger rate but low resolution…

Question

Analytics show one topic with high trigger rate but low resolution and high escalation. Which TWO actions are the best next steps? (Choose two.)

Accepted Answer

Review conversation transcripts for that topic to identify missing entities, weak answers, or action failures. — High traffic + low resolution is a topic crying for debugging: read transcripts, fix content/actions, republish, and watch the chart move — don't smash the dashboard.

Answer

Delete the analytics dashboard so the topic no longer appears to be low performing.

Answer

Immediately lower all environment security roles to prevent escalations from being recorded.

Analytics show one topic with high trigger rate but low resolution and high escalation. Which TWO actions are the best next steps? (Choose two.)

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Full Explanation