Woodgrove Bank wants generative answers to be concise, cite policy names when available, and refuse investment advice outside published FAQs. Where should makers primarily encode these constraints for generative answers?
Select an answer to reveal the explanation.
Short Explanation and Infographic
Custom instructions are the agent's style and safety coach for generative answers — brevity, citations, refuse off-policy advice. Channel descriptions and pipeline comments do not steer the model mid-answer.
Full explanation below image
Full Explanation
Custom instructions and generative answers settings shape tone, refusal behavior, and citation preferences in combination with knowledge grounding.
Option A is correct.
Options B–D do not control generative answer behavior at runtime.
Exam tip: Instructions + knowledge scope + testing adversarial/out-of-scope prompts = responsible generative configuration.