A public-facing FAQ agent should answer only from the company’s support website product pages under https://support.contoso.com/products/. Makers enabled a website knowledge source but the agent cites blog posts from another path on the same domain. What should they adjust first?
Select an answer to reveal the explanation.
Short Explanation and Infographic
Website knowledge is only as disciplined as the URLs you allow. If you point at the whole domain, blog posts wander into answers — tighten the path to /products/.
Full explanation below image
Full Explanation
Website knowledge sources crawl or index content based on configured URLs and limits. Over-broad roots pull unintended sections (blogs, marketing) into retrieval.
Option A is correct: constrain source scope to the product support path.
Option B widens untrusted content.
Option C is impractical and loses site structure/refresh behavior.
Option D does not scale and bypasses knowledge management.
Exam tip: Knowledge quality starts with source selection and scope, then prompt/instructions.