Analytics show one topic with high trigger rate but low resolution and high escalation. Which TWO actions are the best next steps? (Choose two.)
Select all correct answers, then click Submit.
Short Explanation
High traffic + low resolution is a topic crying for debugging: read transcripts, fix content/actions, republish, and watch the chart move — don't smash the dashboard.
Full Explanation
Operational improvement loops use analytics to find hotspots, transcripts to diagnose, then authoring fixes and verification. Reviewing transcripts identifies missing entities, weak answers, or action failures. Improving logic, content, or actions, then retesting and monitoring verifies the fix. Deleting the dashboard or lowering security roles avoids the problem and harms governance/observability. Exam tip: Metrics→transcripts→fix→publish→remeasure.