When generative answers find no relevant chunks in configured knowledge sources, what is the preferred enterprise behavior?
Select an answer to reveal the explanation.
Short Explanation
When your sources don't have the answer, don't make one up. Return a controlled fallback and offer escalation or next steps when policy requires grounding. Good agents admit gaps instead of hallucinating.
Full Explanation
Groundedness requires a controlled fallback when retrieval fails, not invented facts. Fabricated policy figures are unsafe, crashing Teams is nonsensical, and public publishing violates governance. Exam tip: configure and test empty retrieval.