Leadership wants customer satisfaction scores for a Copilot Studio customer service agent. CSAT tiles in analytics are empty. What must be true for CSAT data to appear?
Select an answer to reveal the explanation.
Short Explanation
CSAT is a survey, not a psychic power—you need to enable feedback collection so users can rate conversations. Once responses come in, analytics can chart the scores.
Full Explanation
Copilot Studio CSAT depends on end-user feedback. Enable satisfaction survey or feedback collection so users can rate conversations; analytics then aggregates responses. Without responses, CSAT stays empty. CSAT is not calculated from environment CPU usage, does not require permanently disabling knowledge sources, and does not require the agent to be unpublished. Exam caveat: enable survey, sufficient traffic, review CSAT with escalation/resolution.