A maker stores a customer’s loyalty tier in a variable during the G…

Question

A maker stores a customer’s loyalty tier in a variable during the Greeting topic and needs that value in a later Returns topic without asking again. Which variable scope should they use?

Accepted Answer

A global (conversation-scoped) variable that persists across topics for the session. — Global variables are sticky notes on the conversation window — any topic can read them later. Topic-only variables wash off when you leave that topic unless you pass them as outputs.

Answer

A topic-only variable in Greeting with no output/global promotion, which is automatically visible under the same name in all other topics.

Answer

An environment variable named LoyaltyTier that end users overwrite mid-chat from Teams.

Answer

A Dataverse security role name used as a pseudo-variable in Message nodes.

A maker stores a customer’s loyalty tier in a variable during the Greeting topic and needs that value in a later Returns topic without asking again. Which variable scope should they use?

Short Explanation

Full Explanation