You are authoring a "Report damaged shipment" topic. Before creatin…

Question

You are authoring a "Report damaged shipment" topic. Before creating a case, the agent must collect shipment ID (string) and damage severity (a fixed list: Minor, Major, Total loss). Which topic design best collects both values reliably?

Accepted Answer

Use Question nodes: one that captures shipment ID into a variable, and one that presents a multiple-choice/closed list for severity mapped to a variable, then continue to the case-creation action. — Use Question nodes to capture shipment ID and severity into variables. Closed-list severity keeps answers clean, and variables give the rest of the topic something reliable to use. Don't rely on prompts alone or hard-coded values.

Answer

Put both questions only inside the agent system prompt and never create variables.

Answer

Skip collection and always set severity to Minor in a hard-coded Message node.

Answer

Store shipment ID by asking the user to edit the agent’s topic JSON in the maker portal mid-conversation.

You are authoring a "Report damaged shipment" topic. Before creating a case, the agent must collect shipment ID (string) and damage severity (a fixed list: Minor, Major, Total loss). Which topic design best collects both values reliably?

Short Explanation

Full Explanation